Return Policy

Return and Refund Policy

Before you return an item to us, please read and follow the below instructions. You can also contact our Customer Service, we are always here to help you. Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

1. How to Return the Items
2. Return time
3. Item conditions that allow returns
4. Item conditions that do not allow returns
5. Allowed currencies
6. Restocking fee
7. How much shipping will you need pay for the return?
8. How much refund you can get?
9. When Can Get Refund?
10. Warranty

1. How to Return an Item

Step 1 Contact us
Within 7 days of receiving the product, Please reach out to our customer support to initiate a return service (email sales@obd2tool.com).Please state the reason for return and provide an invoice or screenshot to confirm the order number.

Step 2 Return Request Form
After all details confirmed with sales a download link for the return request form will be provided to you.Please download and print it out and fill out the form put it in the return package.

Step 3 Return Address
Our customer support will share the corresponding return address with you within 24 working hours. Please do not mail back to the original address.

Step 4 Return Shipping Method
Recommend to use Registered Mail or EMS(ordinary Postal Mail system) to return the parcel, and please only send the items back to the shipping address our Customer Service provides. Please DO NOT use DHL/UPS/FEDEX/TNT or other courier for shipment, due to strict custom reason we may have chance cannot get the returned parcel with these methods.

2. Return time
Returns will be allowed only with prior authorization, and must be made within 30 days after package delivery.

3.Item conditions that allow returns
Brand new Item, returns must include all accessories, Items must include original packaging
Other cases are as follows:
(1) When the item is defective, the item was sent in error, damaged in transit, or otherwise defective，It can not work once you receive it. In this case we allow returns.
(2) When you buy the wrong item, the item doesn't fit, or you don't want the item, the item you return need to be brand new. In this case, we allow returns and exchanges.

4. Item conditions that do not allow returns
If the item is damaged by yourself, we can not provide exchange service for you. But you can return us the item on your cost for repair. We may charge you fee if there is any cost for repair fee.

5. Allowed currencies
We allow currency conversion to all currencies of the client's country

6. Restocking fee
We do not charge for restocking fee.

7. How much shipping will you need pay for the return?
(1) When the item is defective, the item was sent in error, damaged in transit, or otherwise defective，It can not work once you receive it. You don't have to pay for shipping. Shipping costs are borne by us.
(2) When you buy the wrong item, the item doesn't fit, or you don't want the item, you need to pay the actual shipping cost of the product. If you want to exchange, you need to pay both shipping cost to us and freight to you again.
(3) If the item is damaged by yourself, and the product needs repair, responsible for all shipping and maintenance cost.

8. How much refund you can get?
(1) Quality Issues:
When the item is defective, the item was sent in error, damaged in transit, or otherwise defective，It can not work once you receive it. We will give you a full refund within 48 working days after we receive the return.
(2) Customer regrets:
When you buy the wrong item, the item doesn't fit, or you don't want the item, We will give you a full refund within 48 working days after we receive the return confirmation that the product is no problem. (If returned product was not in good condition, we may charge you corresponding damage costs.)
(3) If the item is damaged by yourself, we may charge you corresponding damage costs.
(4) Transaction Issues:
If you find that the transaction was not completed by you/someone you know, please contact our Customer Service within 24 working hours to cancel the transaction and refund the unauthorized deduction. If over 48 hours, the parcel may send out already, then we have to refund after we get back the items. a full refund will be given to you within 48 hours on working days.
(5) Stock Issues:
If product is out of stock, we will send email to check if you want to exchange or get refund. a full refund will be given to you within 48 hours on working days.
(6) Special Products/Services:
Some products or services are not refundable after they have been provided. Like software download link, software installation service and account service etc.

9. When Can Get Refund?
Refund will be initiated to you within 48 hours on working days after the returned item received. Please also track the logistics after you send back the parcel and contact our sales for further refund information. After we get your item return and check the item in good condition, we will issue you refund according to our policy within 48 working hours .
All refunds will be credited to your original form of payment The refund will be credited back using the same method as when your initial order was made.
Note: If you use paypal balance payment Refund will be issued directly to your PayPal account within 24 working hours. Bank Account or credic card Payments: Processing time typically takes 3-5 working days.

10. Warranty
The guarantee of our most products is one year. Before shipping out, all goods have been double checked by Our QC department. We will check for quality, including the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard.

For any question, please contact us at:
Email: sales@obd2tool.com
Whatsapp: +86 18003909206

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