Customer's problem:

We had purchased one set MB SD connect C5 with internal HDD from obd2tool, We really appreciate the faster shipment, all is well packed dhl week quickly received. But when we install the HDD to our computer, we have blue screen and doesn't access to computer windows. We are wondering if we get the broken HDD......

Our Answers:

The BMW ICOM ICOM A2 A3 or MB STAR C4 C5 drives we assign to our customers are generally AHCI-mode hard drives with SATA port.

If your laptop BIOS is not set to the same hard drive mode (AHCI mode), if you connected to our hard drive to your computer, there will be a blue screen or can not find the hard drive.Please make sure your HDD is set to AHCI in the BIOS.

To check this you turn the laptop on and press F2, it will enter the BIOS. Now go to "ONBOARD DEVICES" or "SYSTEM CONFIGURATION" then go to "SATA OPERATION" press enter and make sure its set to AHCI not ATA or any other option.