If you’re encountering issues with the John Deere Service Advisor not allowing you to change models, there’s a specific set of troubleshooting steps you can follow to resolve this issue. This problem may occur if the system believes a test or calibration is still running from a previous session, preventing connection to a different machine. Here’s a condensed version of the recommended solution steps:
- Tests and Calibration Tab: First, open the John Deere Service Advisor software and navigate to the ‘Tests and Calibration’ tab. Look for any tests or calibrations that seem to be running or incomplete and attempt to close them. If uncertain, you might have to start and then abort each test to properly exit from it.
- Proper Disconnection: Always ensure to disconnect properly from the machine using the software’s disconnect icon, which will notify you if any test is still running.
- Service Restart: You’ll need to close the Service Advisor software, then open your computer’s service management (like Windows Services) to stop the Service Advisor services. Clear your browser data (cache, cookies, history), restart the services, and reboot your PC.
- Clear Browsing Data: Clearing your browsing history, cache, and cookies can also help resolve the issue.
- Reconnect: Try reconnecting to your equipment after performing the above steps.
Remember, it’s crucial to always disconnect properly and keep your software updated to prevent such issues. If these steps don’t resolve the problem, consider reaching out to John Deere support or reinstalling the Service Advisor software for further assistance.
For more detailed instructions, you can refer to the guide provided by obd2tool.com